Controller & Scope

Neli Arabi GmbH, Teltower Damm 57, 14167 Berlin, Germany, is the controller responsible for the processing of personal data described in this policy. This policy applies to visitors of this website and to individuals who contact us regarding our private Commerce ERP platform.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable German data protection law.

Information We Collect — Complete Field Inventory

Analytics stay ON permanently. We collect information necessary to operate this website, respond to inquiries, and measure aggregate site usage. The table below provides a complete field-by-field inventory of all data collected through our forms and website infrastructure.

Purpose & Legal Basis

We process the data above to operate and secure this website (legitimate interest), to respond to your inquiries and licensing requests (pre-contractual measures), and to comply with statutory record-keeping obligations where applicable.

Analytics stay ON permanently. Analytics and traffic-measurement data is processed on the basis of legitimate interests. Data is fully anonymized and the processing is necessary for the improvement of our website and user experience.

Optional fields (Website, Position, Business Type, Use Case, Modules, Cooperation Area) are collected only when voluntarily provided by the user. These fields are not required for us to respond to your inquiry, but help us better understand your needs and tailor our response accordingly. They are processed on the basis of our legitimate interest to provide a relevant and personalized service.

Data Sharing

We do not sell personal data. Information you submit may be shared with our hosting provider, and where relevant, internal teams across our Berlin Registered Office, US Office, UK Office, and French Office for the sole purpose of evaluating and responding to your inquiry.

Analytics stay ON permanently. Technical data described in § 02 is shared with Automattic Inc. (operator of WordPress.com Stats) and GoDaddy.com, LLC, acting as processors for traffic-measurement purposes. Data is anonymized before storage.

We do not transfer personal data to third parties for marketing purposes.

Retention

Server log data is retained for a limited period for security purposes and then deleted. Inquiry and contact data is retained only as long as necessary to respond to your request or as required by applicable commercial and tax record-keeping law (typically 30 days after resolution). Analytics stay ON permanently and data is retained for 14 months in anonymized form in accordance with the retention periods of the relevant provider.

Your Rights

Under the GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention obligations
• Object to or restrict certain processing activities
• Withdraw consent to analytics or other non-essential processing at any time via Cookie Settings
• Lodge a complaint with a competent data protection authority

International Offices

Neli Arabi GmbH operates the Berlin Registered Office (headquarters), and the US Office, UK Office, and French Office abroad. Where data is processed outside the European Economic Area, we ensure an adequate level of protection through appropriate safeguards under applicable data protection law.

Each of our global offices adheres to the same high standards of data protection and privacy practices as our Berlin headquarters, ensuring consistent compliance across all locations.